REFUND POLICY

At CertApple.com, we are committed to providing reliable and high-quality Apple certificate services. However, in certain exceptional cases, customers may request a refund under the following conditions.

1. Refund Eligibility

Customers may request a refund under the following circumstances:

• Certificate Not Activated: If the Apple certificate has not been activated on your device and the provisioning process with Apple has not yet started, you are eligible for a full refund.
• Error on CertApple.com's Side: If we confirm an error occurred during the certificate creation or provisioning process (e.g., non-functional certificate, incorrect certificate information due to a system issue on our side), the customer has the right to request a refund.

2. Non-Refundable Cases

CertApple.com does not offer refunds in the following cases:

• Certificate Already Activated: Once the Apple certificate has been activated and linked to the UDID of the device you provided, we are unable to issue a refund or transfer the certificate to another device. This is in accordance with Apple’s policies, as the certificate has already been issued and cannot be replaced.
• Incorrect Information Provided: If the customer provides incorrect information (e.g., wrong UDID or incorrect service package selection), we cannot offer a refund after the certificate has been issued.

3. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact Us: Send your refund request via email to [email protected] or through Telegram ADMIN: @QTUNUy. In your request, please include:
   • Your order ID
   • The UDID of your device
   • The reason for your refund request
2. Request Review: The CertApple.com support team will review your request and verify the certificate status. If your request meets the eligibility criteria, we will proceed with the refund.
3. Processing Time: Refund requests will be processed within 5–7 business days after we receive all necessary information from the customer.

4. Refund Method

• Original Payment Method: Refunds will be issued using the original payment method you used (e.g., credit card, e-wallet, or bank transfer).
• Refund Timeframe: The refund timeframe depends on your payment method. For credit/debit cards, refunds may take 5–10 business days after we process your request. For e-wallets or bank transfers, it may take 3–5 business days.

5. Contact Support

If you have any questions or need assistance regarding refunds, please reach out to us through the following channels:

• Email: [email protected]
• Telegram ADMIN: @QTUNUy